At Discipleship Jiu-Jitsu, we are committed to providing a high-quality training experience. We understand that circumstances may arise requiring a refund, and we aim to handle these requests fairly and transparently.

Refund Policy

Eligibility for Refunds

Refunds may be granted under the following conditions:

• Unused Services: If a member has not attended any classes or used any gym services within the first 14 days of their membership purchase, they may request a refund.

• Medical/Injury Exceptions: Members who suffer an injury or medical condition preventing them from participating may request a refund or account credit. A doctor’s note may be required for verification.

• Billing Errors: If a member was incorrectly charged, we will promptly issue a refund once the discrepancy is verified.

• Other: If other, refunds will be handled on a case by case basis.

Refund Request Process

To request a refund, members must:

1. Contact our customer service team via matthew@discipleshipjiujitsu.com within the eligible timeframe.

2. Provide their membership details, reason for the request, and any required documentation.

3. Allow 3 business days for processing. Approved refunds will be issued to the original payment method.

Fees & Exceptions

• Memberships or class packages purchased during promotional periods (e.g., special discounts, limited-time offers) are non-refundable unless otherwise stated.

• Refunds are not granted for past-due payments, missed classes, or dissatisfaction with training unless a serious issue is documented.

Dispute Resolution

How to Raise a Dispute

If you believe you were incorrectly charged or have concerns about your membership, we encourage you to reach out directly before filing a chargeback or legal claim.

1. Contact our support team at matthew@discipleshipjiujitsu.com within 3 days of the disputed charge.

2. Provide supporting documentation such as billing statements, emails, or receipts.

3. Allow up to 5 business days for investigation and resolution.

Resolution Process

• We will review all claims fairly and provide updates throughout the process.

• If the dispute cannot be resolved through customer service, it may be escalated to gym management for further review.

• In cases where resolution cannot be reached, members may choose to pursue legal action through small claims court, per local regulations.

Legal Compliance

This policy complies with Colorado law regarding gym memberships and refund regulations. Members should review the terms before enrolling, as policies are subject to periodic updates.

We value our members and strive for fairness in all transactions. If you have any questions or feedback regarding this policy, please contact us—we’re here to help!